Right to withdrawal
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
Returns are accepted if the product has not been used and is returned in the original packaging in the same condition, proof of purchase is required (for example, receipt or order confirmation).
Consequences of withdrawal In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method. ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods.
You must return or deliver the goods to us directly to Carrer de la Portaferrissa, 17, Ciutat Vella, 08002 Barcelona, without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Exchange for another item or voucher Once the product is received, the exchange will be made for another item of the same amount (excluding shipping cost) or if you wish, a voucher will be issued with the amount of the returned item (excluding shipping cost).
How to return the product Please contact our support team at [email address or contact form] to start the return process. Please package the item securely and include your proof of purchase. Send the article to the address: Carrer de la Portaferrissa, 17, Ciutat Vella, 08002 Barcelona, Bolsas Bella If you have any questions or need further assistance, please feel free to contact us at [customer service email or phone number].
